We strive for your for your complete satisfaction with every service we provide. While we are unable to give refunds or credits, we will send the crew back to correct any reasonable service issues, at no additional charge, provided that you contact us within 24 hours of the service. After the 24-hour period has passed, all work will be assumed to have been satisfactory.
RAIN DELAYS and HOLIDAYS
Because we follow a strict schedule, we don't have the luxury of taking off on most holidays. If your lawn is scheduled on a holiday, and you would not like service, please let us know 24 hours in advance. We mow in light rain or when rain subsides, but typically if it rains heavily on the night before or throughout the day, we will be there the next day, if weather permits. Under some circumstances, heavy rain in the days prior to your scheduled day, we may need to reschedule a couple days later, to allow us to get back on schedule after bad weather.
For best results, please do not water the night before, or morning of the day we are scheduled to service your lawn.