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Your gate must remain unlocked the day of your regularly scheduled service. If you prefer to use a lock on your gate, please leave us a key. We recommend that you use combo locks and provide us with the combination. If you choose to unlock the gates for us each week, please be advised that we are unable to issue credit to your account should you forget to unlock it prior to service. You can request us to return for an additional fee.
PETS AND YARD DEBRIS
We appreciate your letting us know if you have any pets that are kept outside so that the crews will be aware of them. Being pet owners ourselves, we will make every effort to keep your pet inside the enclosure, but we cannot guarantee your pet will not escape. Please make arrangements to secure your pet's safety, and ours by leaving your pet inside, when at all possible on your scheduled service days.
DAMAGE to PROPERTY
We try to take every precaution to protect property, but sometimes despite our best efforts, accidents happen. If you find we have damaged a sprinkler head, drain cover, etc. please contact us and we will gladly repair or replace it.
Pools create extra work for our crews. Even though there is less grass to mow, pools take more time because there is more to edge and trim. We also have to be careful to make sure to keep the amount of clippings, that will inevitably get into any pool, during a landscaping service.
SCHEDULE CHANGES and SKIPS
If for any reason, you need to reschedule, cancel, or skip a service, please contact us, at least 24 hours in advance by phone, or email us firstname.lastname@example.org. We will simply make a change to the schedule, if you contact us 24 hours prior to the scheduled service. Unfortunately on weeks that customers have to skip, there may be an increase in our fee, for the first week following the time skipped, due to the possible overgrowth, that may have occurred in the missed time.
No same day cancelations; if you are on the schedule, we must get a cancelation, 24 hours in advance. Fees will still apply, if cancelation is not done within the 24 hours required for a reschedule. We hope to keep you with us, for the entire season, and we want to earn your business honestly, by giving you excellent, dependable service that you can trust, but you may cancel service at any time.
We strive for your for your complete satisfaction with every service we provide. While we are unable to give refunds or credits, we will send the crew back to correct any reasonable service issues, at no additional charge, provided that you contact us within 24 hours of the service. After the 24-hour period has passed, all work will be assumed to have been satisfactory.
RAIN DELAYS and HOLIDAYS
Because we follow a strict schedule, we don't have the luxury of taking off on most holidays. If your lawn is scheduled on a holiday, and you would not like service, please let us know 24 hours in advance. We mow in light rain or when rain subsides, but typically if it rains heavily on the night before or throughout the day, we will be there the next day, if weather permits. Under some circumstances, heavy rain in the days prior to your scheduled day, we may need to reschedule a couple days later, to allow us to get back on schedule after bad weather.
For best results, please do not water the night before, or morning of the day we are scheduled to service your lawn.